ORDERING INFORMATION

 sales@iondesigns.ca or +1 (855) 926-2446


Monday through Friday 9 to 5pm Atlantic Standard Time (GMT -4:00). 

Closed weekends and Canadian statutory holidays.

 

PAYMENT ACCEPTED 

iondesigns.ca accepts Visa, Master Card, Discover, American Express, PayPal and credit vouchers. You can pay via the ION Designs web store directly.

 

ORDER PROCESSING & INVENTORY 

When ordering from www.iondesigns.ca:

Orders are processed within 48 business hours and in the order that they are received. We will contact you after we have confirmed that product ordered is available.

If ordering apparel, the size you selected may not be available for sale. We verify the availability of the request and reply accordingly. If we can fill a portion of your order we will contact you prior to shipping with the details of your order. 

ION orders placed on Friday afternoon or the weekend will be processed on the next business day. Order confirmation can be delayed if we require more information for security clearance or if there are concerns regarding fit or quality. 

Please direct inquiries regarding online inventory sales@iondesigns.ca. 

For more information on Order Process & Inventory visit FAQs or email sales@iondesigns.ca 

 

SHIPPING 

www.iondesigns.ca ships worldwide via Canada Post. www.iondesigns.ca offers free shipping on orders worldwide on orders of $50 CAD or more containing sale and regular priced items (before tax). Duties and taxes of the destination country are not covered. Free shipping is only available by Canada Post regular mail. 

ION Designs will only ship to the name and billing address indicated on the order form submitted.

ION Designs consolidates items of an order before shipment. This process requires additional time to complete and is not included within Canada Post's estimated delivery time frame. If there is a concern regarding the time frame needed to complete your order before your parcel is shipped, please acknowledge this in the 'additional comments' field of your initial request/order. 

For more information visit Shipping or email sales@iondesigns.ca