Frequently Asked Questions

Q: Where do you ship?
A: We can ship all over the world. To keep costs down, we use snail mail which can take 5-9 business days for delivery in North America...longer for other parts of the world...but it will get there!
UPDATE: We now offer free shipping on all catalogue orders over $50!

Q: Do you have any tips for applying my ION reflective transfer to make sure it lasts?
A: Yes. We recommend that you:
1.Iron your ION transfer in sections if it is bigger than your iron.
2. Keep the iron moving either side to side or in a small circular pattern.
3. Make sure you spend as much time ironing the edges as the centre - at least 20 to 25 seconds.

Claire Driscoll, owner of ION Designs, demonstrates in the video how to properly apply an ION reflective transfer so that it adheres properly to your fabric.

Q: I’ve noticed that my ION reflective transfer is peeling. Is there anything I can do to repair it?
A: If the ION did not get enough heat when it was first applied it could peel or come off. If the edges are peeling, you can iron them back down. First, make sure the piece of clothing with your ION transfer is completely dry. Then, iron the affected areas for 20-25 seconds at medium heat. That should make it as good as new.

Q: What if my ION comes off?
A: IONs are supposed to be permanent but on rare occasions they can peel up if they don’t get enough heat for long enough and with enough pressure when you apply them. If your ION comes off, contact us and we will send you a new one. We replace any product that has peeled off without any question. We can also replace parts of a design if just one piece has come off.If the design does come off, it typically will not show any mark that it was ever there so your garment is no worse for wear. 

Q: Are there any steps I should take when washing clothing with ION transfers to protect them?
A: Yes. We recommend:
- Before washing, turn the clothing inside out.
- Always wash it in the delicate or slow cycle.
- Use a mild detergent, without bleach.
- Once washed, hang your clothing to dry or put it in the dryer on a low setting.

Q: Can I use ION on any type of material or clothing?
A: You can apply ION to most fabrics, such as 100% cotton, 100% polyester, poly/cotton blends, nylon, lycra/spandex and moisture-wicking fabrics. That means you can use it on sweatshirts, jeans, various jackets, backpacks, luggage - even your dog’s jacket. We do not recommend that you use ION with fleece clothing because of the pile of the fabric.

Q: What if the garment shrinks?
A: If applied to a garment that shrinks, the transfer will pucker. Cotton and cotton blend garments continue to shrink even after the first wash so applying it to a cotton garment that has been washed several times is best. If puckering occurs, re-iron to make the transfer look like new.

Q: How long will my ION transfer last?
A: Your ION reflective transfer will last a long time with proper care. For example, wash any clothes with an ION transfer inside out using a delicate or slow cycle. Air drying or using the lowest setting on your dryer also helps to protect it. If you notice peeling, make sure the clothing is dry and iron affected areas for 20-25 seconds at medium heat.

Q: How will you ship my order?
A: We use Canada Post to ship all orders. Processing usually takes 1-3 days from the time you place your order. Please allow 2-5 days for delivery within Canada, and 7-14 days for delivery to the United States.

Q: What is your company’s return policy?
A: Your happiness is important to us at InfiNITE Athletic Designs. If you are not fully satisfied with your ION reflective transfer, you may return it unused for a refund within 30 days of your purchase. If you have an ION that peeled, we will send you a new one, no questions asked. For more details on our return policy, click here.

"I first bought your iron on transfer at the ScotiaBank marathon here in Calgary. They are awesome and look cute and good, good quality so thanks!"
Carole (Calgary, AB)