ION Iron on Replacement Guarantee

ION Iron on Replacement Guarantee
No one wants to talk about their product not working but I’m going to ...
& I'll tell you what I will do about it if it happens to you!

 
IONs are supposed to be permanent but on rare occasions they can peel up if they don’t get enough heat for long enough and with enough pressure when you apply them. This will typically happen after the first wash or two, if it is going to happen at all.
 
What to do if your ION partly peels up?
If most of the ION is still attached, simply take your iron and go back over the part that has lifted. Make sure that section (and the rest of the design) gets lots of heat for 20-30 seconds.

What to do if your ION has come off?
You contact us and we will send you a new one. We replace any product that has peeled off without any question. We can also replace parts of a design if just one piece has come off.If the design does come off, it typically will not show any mark that it was ever there so your garment is no worse for wear. 
 
Bottom Line
Because people are applying these at home variations can occur and I wanted you to know that we are here to make sure you are satisfied with the product you purchased. We are always available for questions as well. Just send us an email at sales@iondesigns.ca.

For video instructions on how to properly apply an ION, click here.
 
Be safe!!

Claire
Owner, ION Designs

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